Are you an unemployed South African graduate looking for an opportunity to gain practical workplace experience and develop your career? Tracker Connect is offering an exciting Customer Experience Graduate Programme for unemployed graduates who are passionate about customer service, communication and professional development.
This 12-month Graduate Development Programme is designed to provide graduates with valuable workplace exposure, structured coaching and practical experience within Tracker’s Customer Experience Centre.
Successful candidates will have an opportunity to develop essential skills in customer engagement, problem-solving, customer relationship management, sales support and business operations. The programme aims to equip graduates with the knowledge and experience needed to improve their employability and prepare them for future career opportunities.
If you have completed a National Diploma or Degree in a relevant field and meet the requirements, this could be an excellent opportunity to start your professional career.
1. Tracker Connect Customer Experience Graduate Programme Details
Below are the important details of the opportunity:
- Company: Tracker Connect
- Programme: Customer Experience Graduate Programme
- Industry: IT & Internet
- Job Category: Call Centre and Telesales
- Location: Gauteng
- Contract Type: Fixed-Term Contract
- Duration: 12 Months
- Remuneration: Stipend
- Employment Equity: Yes
The successful graduates will be placed within Tracker’s Customer Experience Centre, where they will receive practical workplace training and professional guidance.
2. What Does the Graduate Programme Offer?
The Customer Experience Graduate Programme is a structured 12-month workplace experience opportunity.
During the programme, graduates will gain practical knowledge and develop competencies in different areas of customer service and business operations.
The key learning areas include:
- Providing effective first-contact and one-stop customer resolution.
- Capturing and updating customer information.
- Delivering excellent customer service.
- Handling customer queries and electronic communication.
- Developing knowledge of Tracker products, services and systems.
- Upselling and cross-selling relevant products and services.
- Understanding invoices, adjustments, advance payments and credit notes.
- Understanding payment allocations.
- Supporting data integrity initiatives.
- Learning about contracting and scheduling.
- Developing problem-solving and customer relationship management skills.
This experience will help graduates understand how customer experience departments operate in a professional business environment.
3. Minimum Requirements
To qualify for the Tracker Connect Customer Experience Graduate Programme, applicants must meet the following requirements:
- Must be a South African citizen.
- Must be in possession of a valid South African Identity Document.
- Must be between 18 and 35 years old.
- Must have no criminal record.
- Must currently be unemployed.
- Must not be studying full-time.
- Must have no previous formal work experience.
- Must be computer literate.
Applicants are encouraged to carefully check all the requirements before submitting their applications.
4. Educational Qualifications
Applicants must have completed a National Diploma or Degree in one of the following fields:
- Business Management or Business Administration.
- Industrial Psychology.
- Information Systems or Data Analytics.
- Human Resource Management.
- Sales and Marketing.
- Customer Relationship Management.
- Other relevant or equivalent Commerce qualifications.
Only graduates who have completed a relevant qualification should apply.
5. Skills and Competencies Required
Tracker Connect is looking for graduates who are professional, motivated and passionate about delivering excellent customer service.
The ideal candidates should demonstrate the following competencies:
- A passion for customer service.
- A professional and positive attitude.
- Excellent communication and interpersonal skills.
- Strong customer-focused abilities.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Good problem-solving abilities.
- Teamwork and collaboration.
- Ability to work in a multi-skilled and fast-paced environment.
Graduates who possess these qualities will be better prepared to benefit from the workplace training and coaching offered during the programme.
6. Duration and Remuneration
The Tracker Connect Customer Experience Graduate Programme will run for 12 months under a fixed-term contract.
Successful candidates will receive a stipend during the programme. The opportunity is intended to provide graduates with practical workplace exposure and professional development.
7. How to Apply for Tracker Connect Customer Experience Graduate Programme
Interested and qualifying graduates can apply online through the official Tracker recruitment platform.
Follow these steps when applying:
- Visit the official Tracker website.
- Navigate to the careers or vacancies section.
- Search for Customer Experience Graduate Programme.
- Read the full job advertisement.
- Complete the online application process.
- Provide accurate personal, educational and contact information.
- Submit your application.
Please locate the advertised graduate opportunity on the official recruitment platform before submitting your application.
8. Important Information
Preference will be given to applicants from designated groups in line with Tracker’s employment policies.
Applicants should also take note that if they are not contacted within four weeks, they should consider their applications unsuccessful.