Are you an unemployed young South African looking for an opportunity to gain workplace experience and develop valuable customer service skills? Tracker Connect is offering an exciting Call Centre/Control Centre Learnership Programme for unemployed South African youth who are interested in building a career in customer service, call centre operations and the telecommunications industry.
This learnership provides successful candidates with an opportunity to gain practical workplace experience while completing a full qualification worth 132 credits. Participants will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres, where they will learn how to communicate with customers, handle enquiries, provide customer support and work with business systems.
The programme is designed to help young people develop professional skills and improve their chances of securing employment in the future.
1. Tracker Connect Call Centre/Control Centre Learnership Details
Below are the important details of the opportunity:
- Company: Tracker Connect
- Programme: Call Centre/Control Centre Learnership
- Industry: IT & Internet
- Job Category: Call Centre and Telesales
- Location: Gauteng
- Contract Type: Fixed-Term Contract
- Duration: 12 Months
- Remuneration: Stipend
- Employment Equity: Yes
- Qualification Credits: 132 Credits
Successful applicants will receive structured training combined with practical workplace experience.
2. What Does the Learnership Offer?
The Tracker Connect Learnership combines theoretical learning with practical experience in a professional working environment.
During the programme, learners will develop important competencies that are required in customer service and control centre operations.
The training will focus on:
- Providing effective first-contact customer service and resolving customer queries.
- Capturing and updating customer information accurately.
- Delivering excellent customer service.
- Handling customer enquiries and electronic communication.
- Understanding Tracker products, services and business systems.
- Upselling and cross-selling relevant products and services.
- Understanding invoices, adjustments, advance payments and credit notes.
- Processing and understanding payment allocations.
- Supporting data integrity initiatives.
- Learning about contracting and scheduling.
- Developing problem-solving and customer relationship management skills.
These skills can help learners prepare for future opportunities in call centres, customer support departments, sales and administrative environments.
3. Minimum Requirements
Applicants must meet the following minimum requirements to qualify for the Tracker Connect Call Centre/Control Centre Learnership:
- Must be a South African citizen.
- Must have a valid South African Identity Document.
- Must be between 18 and 35 years old.
- Must have no criminal record.
- Must currently be unemployed.
- Must not be studying full-time.
- Must have no previous formal work experience.
- Must have basic computer literacy.
Applicants should carefully check these requirements before submitting their applications.
4. Educational Qualifications
To qualify for this learnership, candidates must have:
- Grade 12 (Matric).
- Minimum Level 4 in English.
- A pass in Mathematics or Mathematical Literacy.
Candidates who meet the educational requirements and demonstrate a strong interest in customer service are encouraged to apply.
5. Competencies and Skills Required
Tracker Connect is looking for young people who are enthusiastic, professional and willing to learn.
Successful candidates should demonstrate the following qualities:
- Passion for customer service.
- Professional and positive attitude.
- Excellent communication and interpersonal skills.
- Strong customer-focused approach.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving abilities.
- Teamwork and collaboration.
- Ability to work in a fast-paced and multi-skilled environment.
Applicants should understand that working in a call centre or control centre requires patience, good communication and the ability to handle different customer situations professionally.
6. Learnership Duration and Stipend
The Tracker Connect Call Centre/Control Centre Learnership will run for 12 months.
During this period, successful candidates will receive a minimal stipend to assist with basic expenses while participating in the programme.
Please note that no additional benefits are applicable for the duration of the learnership.
7. How to Apply for Tracker Connect Learnership 2026
Interested and qualifying candidates can submit their applications online through the official application platform.
Before applying, ensure that you have the necessary personal information and educational details available. Make sure that all information provided is correct and accurate.
To apply, follow these steps:
- Click on the online application link below.
- Read the learnership advertisement carefully.
- Check that you meet all the minimum requirements.
- Complete the online application form.
- Provide the required personal and educational information.
- Review your application before submitting it.
CLICK HERE TO APPLY ONLINE:
Apply for Tracker Connect Call Centre/Control Centre Learnership
Please use the official Tracker application link or recruitment portal to locate the advertised vacancy and submit your application.
8. Important Information for Applicants
Preference will be given to applicants from designated groups in accordance with Tracker’s employment policies.
Applicants should also take note that if they are not contacted within four weeks after submitting their applications, they should consider their applications unsuccessful.
Make sure that your contact details are correct so that the recruitment team can reach you if you are shortlisted.
Do not miss the opportunity to develop your skills, gain workplace experience and take the next step towards your career. Apply online if you meet the requirements.